Elarabet Privacy Policy

At Elarabet, we are fully committed to protecting your personal information and respecting your right to privacy. This Privacy Policy explains how we collect, use, store, and protect the data you share with us when you access elarabet.com, create an account, or use any of our services. By using the Elarabet casino platform — whether through desktop, mobile browser, or our PWA app — you acknowledge that you have read and understood this policy. We encourage you to review this document carefully before registering or using our services.

1. Who We Are

We operate the Elarabet online casino at elarabet.com. Our platform offers a wide range of casino games, sports betting features, and promotional services to eligible players across our supported regions, including the UK and other approved jurisdictions. We act as the data controller for all personal information collected through our website. If you have any questions about how we handle your data, you can reach our support team at any time — we provide 24/7 assistance in English.

2. Information We Collect

When you register for an Elarabet casino login, make a deposit, or interact with our platform, we may collect the following categories of personal data:

• Full name, date of birth, and contact information (email address, phone number)
• Residential address and proof of identity documents for KYC verification
• Payment details, including transaction history related to deposits and Elarabet casino withdrawal requests
• Account credentials used for your Elarabet login
• Gaming activity, session data, and bonus usage records
• Device information, IP address, browser type, and operating system
• Communications with our support team
• Cookies and tracking data (see our Cookie section below)

We collect this information directly from you during registration, through your activity on our platform, or via third-party payment and verification providers.

3. How We Use Your Information

At Elarabet, we use the data we collect for the following purposes:

• To create and manage your player account and verify your identity
• To process deposits and withdrawals via Visa, MasterCard, Apple Pay, Google Pay, Bank Transfer, and CoinsPaid (crypto payments)
• To comply with our KYC (Know Your Customer) and AML (Anti-Money Laundering) obligations
• To provide and personalise your gaming experience at our Elarabet casino
• To communicate promotional offers, including Elarabet casino bonus codes, free spins, and deposit bonuses
• To send you information about your Elarabet casino sign up bonus and subsequent promotions
• To detect and prevent fraud, collusion, or any other illegal activity
• To fulfil responsible gambling obligations, including self-exclusion and deposit limit management
• To improve the performance and security of our platform
• To comply with applicable laws and regulatory requirements

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contract performance: Processing is necessary to fulfil our obligations under your player agreement with us
• Legal obligation: We are required to process certain data to comply with KYC, AML, and licensing regulations
• Legitimate interests: We may process your data to detect fraud, improve our services, and ensure platform security
• Consent: Where you have opted in to receive marketing communications or promotional content related to Elarabet casino promo codes and bonus offers

5. Cookies and Tracking Technologies

Our Elarabet platform uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and deliver relevant content. Cookies help us remember your preferences, keep your session active during your Elarabet casino login, and ensure our website functions correctly.

Types of Cookies We Use

• Essential cookies: Required for the website to function — without these, services such as account login cannot operate
• Analytics cookies: Help us understand how users navigate our platform so we can improve performance
• Marketing cookies: Used to serve you relevant promotions, including Elarabet casino no deposit bonus offers and Elarabet casino bonus information
• Functional cookies: Allow us to remember your preferences and settings between sessions

You may manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our platform.

6. Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted partners and service providers in the following circumstances:

• Payment processors handling your Elarabet casino withdrawal and deposit transactions
• Identity verification and KYC service providers
• Game software providers listed on our platform
• Regulatory authorities and law enforcement agencies, when required by law
• Fraud prevention and security service providers
• Our affiliates and corporate group entities involved in operating the Elarabet casino

All third parties we work with are required to handle your data securely and in accordance with applicable data protection legislation.

7. Data Security

We take the security of your personal data seriously. Our Elarabet platform is protected by 128-bit SSL encryption and PGP protocols to ensure that all data transmitted between you and our website remains secure. We also implement strict internal access controls, AML/KYC verification procedures, and RNG-certified game systems to maintain a safe and fair environment for every player.

8. Data Retention

We retain your personal information for as long as your account remains active or as required by applicable law. After account closure, we may retain certain data for regulatory and compliance purposes, typically for a minimum period as stipulated by our licensing obligations. When data is no longer needed, we securely delete or anonymise it.

9. Your Rights

Depending on your jurisdiction — including if you are an Elarabet UK player — you may have the following rights regarding your personal data:

• Right of access: You may request a copy of the personal data we hold about you
• Right to rectification: You may ask us to correct inaccurate or incomplete information
• Right to erasure: You may request deletion of your data where there is no legal obligation to retain it
• Right to restrict processing: You may ask us to limit how we use your data in certain circumstances
• Right to data portability: You may request your data in a structured, machine-readable format
• Right to object: You may object to processing based on legitimate interests, including direct marketing
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact our support team. We will respond to all verified requests within the timeframe required by applicable law.

10. Responsible Gambling and Your Data

We use your personal data to support responsible gambling measures on our platform. This includes applying deposit limits, reality checks, and self-exclusion tools where requested. Our Elarabet casino app and web platform are designed to help you maintain control over your gaming activity. If you choose to self-exclude, we will process your request and use your data to enforce the exclusion across our services.

11. Restricted Countries

We do not accept registrations or knowingly collect data from individuals located in countries where our services are restricted. A comprehensive list of restricted territories is available in our Terms and Conditions. If we discover that an account has been registered from a restricted jurisdiction, we reserve the right to close the account and return any eligible funds in accordance with our policies.

12. Minimum Age Requirement

Our services are strictly for users aged 18 and over. We use age verification procedures as part of our KYC controls to ensure compliance with this requirement. If we have reason to believe that a player is under the minimum age, we will suspend the account and investigate immediately.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data practices. When we make significant changes, we will notify you via email or through a prominent notice on our platform. We encourage you to review this page periodically to stay informed about how we protect your data. Continued use of the Elarabet casino following any update constitutes your acceptance of the revised policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data at Elarabet, please do not hesitate to reach out to our support team. We are available 24/7 and are happy to assist you with any privacy-related enquiries. You can contact us directly through the live support chat available on elarabet.com.